Frequently Asked Questions

Orders

How do I place an order?

Simply browse our collection, select your item and click 'Add to Cart'. When you're ready, proceed to checkout and follow the steps to complete your purchase.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make a change. Once an order has been dispatched, we are unable to make amendments.

Shipping

How long will my order take to arrive?

UK orders typically arrive within 3–5 business days. International orders may take 7–14 business days depending on your location.

Do you offer free shipping?

Please visit our Shipping & Returns page for full details on our shipping options and any current promotions.

Returns & Refunds

What is your returns policy?

We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in their original condition with tags attached. Please visit our Returns page for full details.

How do I return an item?

Contact us at hello@palianda.com with your order number and reason for return, and we'll guide you through the process.

Products

How do I find the right size?

We currently offer one size of our products.

How should I care for my garment?

We recommend you either hand wash or dry clean your new piece for ultimate care. Following this advice will keep your piece looking its best.

Still have a question?

Get in touch with us via our Contact Us page and we'll be happy to help.