Privacy Policy

Last updated: August 2026

At Palianda, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Palianda is the data controller responsible for your personal data. Our website is palianda.com.

2. What Data We Collect

We may collect the following personal data when you use our website or place an order:

Name and contact details (email address, phone number)
Delivery and billing address
Payment information (processed securely via our payment provider)
Order history and preferences
Browsing behaviour on our website (via cookies)

3. How We Use Your Data

We use your data to:

Process and fulfil your orders
Communicate with you about your orders
Send marketing emails (only with your consent)
Improve our website and customer experience
Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases: contract performance (to fulfil your order), legitimate interests (to improve our services), consent (for marketing), and legal obligation.

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties such as delivery couriers and payment processors, solely to fulfil your order.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. To exercise your rights, please contact us at hello@palianda.com.